What happens to my bet on Luckbat if a match is abandoned mid-game or washed out by rain?

When a match is abandoned or stopped midway, Luckbat follows established rules. The general policy is: if a match is called off before at least 50% of the scheduled time has been completed, all bets on that match are void and full stakes are returned. If more than 50% of the match has been played, the result may be determined based on the score at the time of stoppage — depending on the specific market conditions. For in-play bets, wagers placed on events that have already been confirmed (such as the first wicket) are generally settled as valid. In an accumulator, if one match is cancelled, that leg is removed and the remaining selections stand. Funds from cancelled matches are returned to your account within 24 hours.

Is there a reward for referring a friend to Luckbat, and how do I claim it?

Yes, Luckbat has a referral programme. You can find your unique referral code or link in the Profile section of your account. When a friend registers on Luckbat and makes their first deposit using your code or link, you will receive a referral bonus. The bonus amount may vary depending on current promotions — check the Promotions page or ask Support for the latest details. A few conditions apply: your friend's account must be fully KYC-verified and a minimum deposit amount is required. The referral bonus is awarded once per referred friend, and is typically credited to your account within 48 hours of their first deposit.

luckbat | Privacy Policy and How We Keep Your Data Safe

Introduction & Scope
What Information Is Collected
How We Collect Your Data
How We Use Your Data
Data Sharing Policy
Cookies & Tracking
Data Retention & Security
Your Rights
Protection of Minors
Policy Updates
Contact

Who Is This Policy For?

This Privacy Policy applies to anyone who visits the Luckbat website, opens an account, or uses any of its services. Reading it is important for understanding how your data is protected.

1 Introduction & Scope

Luckbat ("we", "the platform") takes your privacy very seriously. This Privacy Policy explains what information we collect when you use Luckbat, how it is used, and the steps we take to keep your data secure.

By registering with or using Luckbat, you confirm that you have read this Privacy Policy and agree to its terms. If you have any objections to any part of it, please contact us before using the platform.

This policy should be read alongside Luckbat's Terms and Conditions. Together, the two documents define the relationship between you and Luckbat.

2 What Information Is Collected

Luckbat collects various types of data — some provided directly by you, and some collected automatically. The table below provides full details:

Data Type	What Data We Collect	Reason for Collection
Identity Information	Name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Mobile number, email address	Account verification, notifications
Financial Information	BKash/Nagad number, transaction history	Payment Processing
Betting Data	Betting history, preferred sports	Service improvement, responsible gaming
Technical Information	IP address, device type, browser	Security & Fraud Prevention
Usage data	Login time, pages visited, session duration	Experience Enhancement

Luckbat only collects information that is strictly necessary. We do not request excessive or irrelevant personal data.

3 How We Collect Your Data

Luckbat collects data through three main methods:

Directly from you: When filling out the registration form, submitting KYC documents, contacting Support, or updating your profile.
Automatically: When you use Luckbat, technical information is collected through cookies, log files, and analytics tools.
From Third Parties: Transaction confirmation data from payment providers (bKash, Nagad) and KYC-related information from identity verification service providers.

Third-Party Data

Luckbat only works with trusted and accredited third parties. Any data received from them is covered by the same Privacy Policy.

4 How We Use Your Data

Luckbat uses your data for the following legitimate purposes:

To create, verify, and manage your account.
To accept bets, process transactions, and send winnings.
To prevent fraud, money laundering, and other illegal activities.
To promote responsible gaming — by analysing betting patterns to identify potential issues.
To provide members with personalised offers and bonuses.
To improve the platform's services and overall user experience.
To meet legal obligations and provide required information to regulatory authorities.
To notify you of important updates, security alerts, and changes to our services.

Luckbat never sells your data to third parties for marketing or advertising purposes without your consent.

5 Data Sharing Policy

Luckbat may share your personal data in the following limited circumstances:

Payment Provider: Necessary information is shared with bKash, Nagad, or Rocket to complete transactions.
KYC service provider: Limited data is shared with authorised third parties solely for identity verification purposes.
Legal obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
Fraud Prevention: Information about blacklisted users may be shared with other licensed gaming operators.

What We Never Do

Luckbat never sells your personal information to advertisers, data brokers, or any third party for commercial purposes.

6 Cookies & Tracking Technologies

The Luckbat website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Essential Cookies: Maintaining login sessions and ensuring security are essential functions — the platform cannot operate without them.
Functional Cookies: Remembers your language preference, theme settings, and other personalisation choices.
Analytics Cookies: This data helps us understand which pages are most visited and where issues arise, so we can continuously improve our service.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent Luckbat from functioning properly.

7 Data Retention & Security

Luckbat follows the highest industry standards to protect your data:

All data is secured with SSL/TLS 256-bit encryption.
Financial data is stored on a separate, secured server.
Only authorised staff can access the data they need.
Regular security audits and vulnerability assessments are carried out routinely.
Data backups are stored in a secure location.

Data retention period: data is kept for as long as your account is active, and typically for up to 5 years after account closure to meet legal obligations.

In the Event of a Data Breach

In the event of a data security breach that poses a risk to members, Luckbat will notify all affected members within 72 hours.

8 Your Rights

Regarding your personal data, Luckbat grants you the following rights:

Right to Know: You can find out exactly what data we hold about you and how it is being used.
Right to Rectification: You may request that incorrect or outdated information be updated.
Right to Erasure: You may request the deletion of your data in certain circumstances (full erasure may not always be possible where legal obligations apply).
Right to Restrict Processing: You may request that the use of your data be stopped for specific purposes.
Right to Data Portability: You may request a copy of your data in an easily readable format.
Right to Object: You may object to certain types of data processing.

To exercise any of these rights, email support@luckbat.best or reach out via live chat. Luckbat will typically respond within 30 business days.

9 Protection of Minors

Luckbat does not collect information from or provide services to anyone under 18. If it is found that a minor has opened an account, the account will be closed immediately and all associated data will be permanently deleted.

If you suspect that a minor in your care is using Luckbat, please contact our Support team immediately.

10 Policy Updates

Luckbat may update this Privacy Policy when necessary. Any changes will be reflected by an updated date at the top of the page. For significant changes, registered users will be notified by email. Continued use of Luckbat after any changes constitutes acceptance of the revised policy.

11 Contact

For any questions, objections, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

Luckbat Privacy Team

Email: support@luckbat.best | Live Chat: Available 24/7 | Response Time: Within 3 business days

How Does Luckbat Protect Your Data?

Protection Enforced at Both the Technical and Policy Level

SSL Encryption

All data transmitted between you and Luckbat's servers is protected by 256-bit SSL encryption — the same standard used by banking websites.

Two-Factor Authentication

Enabling two-factor authentication (2FA) when logging into Luckbat adds an extra layer of security to your account — even if your password is compromised, unauthorized access can still be prevented.

Separate Data Storage

Identity, financial, and betting data are stored in separate databases. This structure ensures that if one layer is compromised, the others remain protected.

Your Data Is Never Sold

Luckbat never sells your personal data to third parties. No data is shared with advertisers or data brokers.

Regular Security Audits

Luckbat's security infrastructure is regularly audited by independent third-party experts to identify and address any vulnerabilities quickly.

Your Control

You can update your personal information, change notification settings, or request data deletion at any time through Luckbat's Profile Settings.

Your Rights Over Your Data

You Are in Full Control of Your Data at Luckbat

Right to Access Data

You can request to view the information we hold about you at any time.

Right to Rectification

If any of your information is incorrect, submit a correction request — Luckbat will act promptly.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Object

You may object to certain types of data processing.

Data Portability

You may obtain a copy of your data in a readable, portable format.

Right to Restrict Processing

You may request that the use of your data be restricted for specific purposes.

Data Protection Measures

A step-by-step look at how your data stays secure at Luckbat.

Encryption During Data Collection

Data you submit is wrapped in SSL encryption in transit, preventing anyone from intercepting it along the way.

Separate Server Storage

Personal, financial, and betting data are stored on separate servers, so all information is never exposed to risk at the same time.

Access Control

Only authorised staff can access relevant data, and every access is logged.

Regular Security Testing

Third-party security specialists conduct regular system audits to identify and address vulnerabilities.

Incident Response Plan

Luckbat has a dedicated incident response plan in place to act quickly should any security event occur.

You also have a role to play in protecting your own data

Luckbat does everything it can — but your own vigilance matters too.

Use a strong password — a mix of letters, numbers, and symbols
Never share your password with anyone
Avoid logging in over public Wi-Fi
Check your activity history regularly after logging in
Never enter your Luckbat login credentials via unfamiliar links or emails
If you notice anything suspicious, report it to Support immediately.
Always log out when you are done
Keep two-factor authentication (2FA) enabled

Questions about privacy?

Luckbat's support team is always on hand for any questions or concerns you may have.

support@luckbat.best | Live Chat 24/7

Why Does Luckbat Take Privacy So Seriously?

People are naturally cautious about financial transactions and sharing personal information online — and rightly so. Luckbat respects that caution. We understand that when you share your national ID details, mobile banking number, or personal information, you are placing your trust in us. Protecting that trust is our greatest responsibility.

Awareness around data privacy on online platforms in Bangladesh is growing. People now ask — where does my data go? Who can see it? Is it being sold? Luckbat does not dodge these questions. Instead, this Privacy Policy provides clear, straightforward answers to all of them.

Data protection at Luckbat does not rely on technology alone. Our staff are also bound by this policy. No employee may access or use a member's data without authorization — this is not just a policy rule, but is enforced through practical system controls.

We know that no one can guarantee 100% security in the digital world. But Luckbat commits to upholding the highest industry standards, continuously improving security, and being transparent about any issues that arise.

Luckbat's Commitment to Data Security

Thousands of transactions take place on Luckbat every day, each involving personal and financial data. The core principles behind how Luckbat protects this data are: collecting only what is necessary, keeping it secure, and deleting it properly when it is no longer needed.

Worth highlighting is how data is used for responsible gaming. Luckbat analyses your betting patterns solely for your benefit — if someone appears to be placing excessive bets or chasing losses, a warning is sent. This data is never used for advertising.

Luckbat takes special precautions with payment information. Your bKash or Nagad number is stored on Luckbat's servers, but it is never visible to any staff member in full — only the last few digits are displayed, with the rest masked.

Finally, Luckbat believes that reading the Privacy Policy is not a waste of time — it is an important part of your digital security. We want you to use Luckbat with complete confidence.

Learn About Responsible Gaming